At Flomo, we are committed to providing a seamless and efficient shipping experience for our customers. This shipping policy outlines important details regarding shipping methods, delivery times, and associated charges. Please take a moment to review this policy before placing an order.

Shipping Methods and Delivery Time:

We offer multiple shipping options to cater to your specific needs. The available shipping methods and estimated delivery times are as follows:

1. Standard Shipping: Our standard shipping option ensures reliable delivery within 5-7 business days, excluding weekends and public holidays.

2. Express Shipping: For those who need their orders expedited, we offer express shipping. With this option, you can expect your package to arrive within 2-3 business days.

Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances such as weather conditions or carrier delays. We work closely with our shipping partners to minimize any potential disruptions and keep you informed about any changes to your delivery schedule.

Order Processing Time:

After placing an order, our team requires a certain amount of time to process and prepare it for shipping. The typical order processing time is 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes. Rest assured that we make every effort to process and ship your order as quickly as possible.

Shipping Charges:

Shipping charges are calculated based on the total weight of your order, shipping method selected, and the destination address. The exact shipping cost will be displayed at the checkout page before you finalize your purchase. We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package on our website or through the designated courier’s tracking portal.

International Shipping:

Flomo offers international shipping to select countries. Please note that additional customs fees, taxes, or duties may apply to international orders. These charges are determined by the destination country’s customs office and are the responsibility of the customer. We recommend contacting your local customs office for more information on any potential charges.

Shipping Restrictions:

Certain items may have shipping restrictions due to their nature, size, or destination regulations. If you encounter any issues during the checkout process or have specific questions regarding the shipment of a particular product, please reach out to our customer support team for assistance.

Returns and Exchanges:

For information regarding returns and exchanges, please refer to our dedicated Returns Policy page.

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Remember to review and customize the shipping policy according to your specific business practices, shipping carriers, and any other relevant details. It’s important to provide clear and concise information to your customers to ensure a smooth and satisfactory shipping experience.